Privacy Policy

At SCT Hub, we are committed to protecting your privacy and ensuring that your personal information is handled securely, responsibly, and in accordance with applicable UK data protection laws. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website or engaging with our services. By accessing our website, you acknowledge that you have read and understood the practices outlined in this policy.

Who We Are

SCT Hub is a UK-based provider of secure device management, repair, servicing, maintenance, and lifecycle support for business-critical and internet-enabled devices. We are committed to delivering professional services while maintaining the confidentiality, integrity, and security of the information entrusted to us by our customers, partners, and website visitors.

Information We Collect

We may collect personal and business information that you voluntarily provide when contacting us, requesting a service, or completing forms on our website. This information may include your name, company name, email address, telephone number, device details, and any additional information required to respond to your enquiry or deliver our services. We may also collect limited technical information, such as your IP address, browser type, and website usage data, to help improve the functionality, performance, and security of our website.

How We Use Your Information

The information we collect is used solely for legitimate business purposes, including responding to enquiries, processing service requests, delivering repair and maintenance services, communicating with customers, maintaining service records, improving our website and services, and complying with legal and regulatory obligations. We only process personal information where there is a lawful basis for doing so and never use your data in a manner that is inconsistent with this Privacy Policy.

Legal Basis for Processing

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable legislation. Depending on the circumstances, our lawful basis for processing may include your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests, provided these do not override your fundamental rights and freedoms.

Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, improve website functionality, analyse visitor activity, and maintain the security of our online services. Cookies help us understand how visitors interact with our website, allowing us to make ongoing improvements. You may choose to manage or disable cookies through your browser settings; however, some website features may not function as intended if cookies are disabled.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, maintaining business records, meeting legal obligations, and resolving disputes where required. Once personal information is no longer needed, it is securely deleted or anonymised in accordance with our data retention procedures.

Data Sharing

SCT Hub does not sell, rent, or trade personal information to third parties. We may share information with carefully selected service providers or professional advisers where necessary to support our business operations, deliver requested services, comply with legal obligations, or protect our legitimate interests. Any third parties processing personal information on our behalf are expected to maintain appropriate levels of confidentiality and security.

International Transfers

Where it becomes necessary to transfer personal information outside the United Kingdom, SCT Hub will ensure that appropriate safeguards are implemented to protect your data in accordance with applicable data protection legislation. We take reasonable steps to ensure that any international transfers maintain the same level of protection expected under UK law.

Data Security

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction. While no electronic system can guarantee absolute security, we continually review and enhance our security practices to help safeguard the information entrusted to us.

Your Rights

Under UK data protection legislation, you may have the right to access the personal information we hold about you, request corrections to inaccurate information, request the deletion of your data where applicable, restrict or object to certain processing activities, request a copy of your personal information in a portable format, and withdraw consent where processing is based on consent. We will respond to all valid requests in accordance with applicable legal requirements.

Contacting the ICO

If you believe that your personal information has been processed in a way that does not comply with applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection. We encourage you to contact SCT Hub first so that we have the opportunity to address your concerns and work towards a satisfactory resolution.

Contact Details

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact SCT Hub. Our team will be happy to assist you with any enquiries regarding data protection, privacy, or your rights under applicable legislation.